Viking_Hippie@lemmy.world to Not The Onion@lemmy.worldEnglish · 8 days agoISPs say their “excellent customer service” is why users don’t switch providersarstechnica.comexternal-linkmessage-square22fedilinkarrow-up1235arrow-down12file-textcross-posted to: technology@lemmy.worldnottheonion@lemmy.worldtechnology@lemmy.ml
arrow-up1233arrow-down1external-linkISPs say their “excellent customer service” is why users don’t switch providersarstechnica.comViking_Hippie@lemmy.world to Not The Onion@lemmy.worldEnglish · 8 days agomessage-square22fedilinkfile-textcross-posted to: technology@lemmy.worldnottheonion@lemmy.worldtechnology@lemmy.ml
minus-squarefoofiepie@lemmy.worldlinkfedilinkEnglisharrow-up5·8 days agoAlso worked in multiple ISPs. All have had people who care vs not. The smaller ones are where they can make the most end-customer impact and where c-sat metrics were generally higher.
Also worked in multiple ISPs.
All have had people who care vs not. The smaller ones are where they can make the most end-customer impact and where c-sat metrics were generally higher.