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Joined 1 year ago
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Cake day: August 7th, 2023

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  • Only if he shows me that he wasn’t destroying the company, but building networks to leverage crises into profit.

    Which, it would seem, is what he and the rest of the C-suite team did.

    They bought out the old owners and signed up a bunch of new customers that we didn’t understand how to work with (new industries with different requirements, we were very specialized toward a few professions and our staff’s knowledge and skills reflected that). They also brought in fresh, inexperienced people to manage the clients, so we didn’t really get very good on-boarding results and didn’t generate good documentation for the help desk to work off of. Right off the bat we did a bad job for these new customers and it took us a long time to do it, while our long-time customers had their wait times go up by an unacceptable amount.

    My team was running at their limits, but I was not allowed to let up at all because we needed to get the tickets down. 9 hours days were the minimum, 9.5-10 were the norm. We hadn’t hired any new people when we added the new clients and the new clients generated tickets at 1.75x the of rate existing clients, and they were still signed up more. After months of begging, they hired two people for Tier-3 positions without testing them technically. They were both from corp call centers and had previously read scripts with troubleshooting steps on them. Neither had ever logged into a router. This is where I quit.

    Within four months of my departure (and a few others at my level around the same time, we had all had enough) the company had lost 30% of their clients, two of which were huge 250-person entities that were cash cows for biling. Four months later the owner-operators sold the whole thing to another company, getting high level jobs, equity and cash out of it. As far as I know they’re all still working for the bigger company. Even if they lost money buying and selling, chances are they’re on top in the long run.







  • I think the laws we already have about free speech mean the government absolutely can’t tell a newspaper owner what to print. They can be held liable if they break laws, but not endorsing a candidate is not illegal.

    EDIT: If you don’t like what I’m saying that’s on you. The constitution of the US is pretty clear about this and the Supreme Court has upheld it numerous times. I don’t think it’s cool that Bezos did this, but I also don’t think that a law stopping someone from doing it is a good idea or even plausible in the US. As long as we’re run as an oligarchy we’ll never get past problems like this, because if there is money to be made off information and money can buy power, unethical people will make unethical moves to manipulate the information that people take in. But as we all know, you cannot legislate morality, so the only thing to do is to remove the incentive.